Order Status & Tracking
How do I track my order?
As soon as your order has been dispatched, you’ll receive an email with your tracking link. You can use this link to follow your parcel directly on the courier’s website. If you have a PARZ account, you can also log in to view your order history...
I haven’t received tracking information yet — what should I do?
Tracking links are sent once your order has been collected and scanned by the courier. If you placed your order less than 24 hours ago, please allow time for the courier to update their system. If it has been more than 2 working days and you still...
My tracking link isn’t working.
Tracking numbers usually become active once the parcel has been scanned at the courier depot. Please allow a few hours for the link to update. If the link still doesn’t work after 24 hours, contact us and we’ll provide an update.
My order says “delivered” but I haven’t received it.
First, check with neighbours, family members, or building reception to see if they accepted the delivery on your behalf. Couriers may also leave parcels in a safe place — double-check around your property. If you still can’t locate your order,...
My order is delayed — what should I do?
Delivery times may vary slightly, especially during busy periods or in remote locations. If your order is only 1–2 working days late, we recommend waiting a little longer as it is likely still in transit. If it is delayed by more than 2 working...
Can I cancel or change my order after placing it?
We process orders quickly to get them out to you as fast as possible. If you need to cancel or amend your order, contact us as soon as you can. If the order hasn’t yet been dispatched, we’ll do our best to accommodate the change. Once it’s...
My order arrived incomplete or items are missing.
Occasionally items may be shipped separately if they come from different warehouses. Please check your confirmation email to see if another parcel is on its way. If something is missing that should have been included, get in touch and we’ll...