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PARZ

Occasionally items may be shipped separately if they come from different warehouses. Please check your confirmation email to see if another parcel is on its way. If something is missing that should have been included, get in touch and we&#x2019;ll resolve it for you.

Occasionally items may be shipped separately if they come from different warehouses. Please check your confirmation email to see if another parcel is on its way. If something is missing that should have been included, get in touch and we’ll resolve it for you.

My order arrived incomplete or items are missing.

Order Status & Tracking

Do I need to book the driving range, or can I just turn up?

How much does the range cost, and how many balls do I get?

Do I need to bring my own clubs to practice on the range?

How long can I use the range for? Is it time limited or ball limited?

What technology is available in the bays?

Do I need to be a member to use the range?

Can beginners use the driving range?

Is there a minimum age for children on the range?

Do you offer junior group lessons on the range?

Can I share a bay with someone else?

Can I rent clubs at the range?

What facilities are available on site?

Practice

What types of coaching sessions do you offer?

How do I book a coaching session?

What is the cancellation policy for coaching?

Can I choose which PGA Pro I book with?

Can I use a gift card to pay for a coaching session?

Do you offer junior coaching sessions?

Where are coaching sessions held?

Do coaching sessions include use of Trackman technology?

How do I choose which coach to book with?

Do you offer group coaching for adults as well as juniors?

Can I request a specific coach when booking?

I’m completely new to golf — is coaching still suitable for me?

Do you offer coaching packages or block sessions?

What happens in my first coaching session?

Coaching

How do I book a custom fitting session?

What is the cost of a custom fitting?

Is custom fitting necessary for all golfers?

How does custom fitting work?

What fitting packages do you offer?

What should I bring with me to a fitting?

Can I book a fitting at any location?

Can I try different brands of clubs during the fitting?

Can I get fitted for specific clubs only (e.g. driver or wedges)?

How long does it take to receive custom clubs after a fitting?

Can I order clubs on the day of my fitting?

Can fittings be rescheduled or cancelled?

Do fittings come with any guarantee or adjustment period?

Do WGC London members get free custom fitting sessions?

Are there discounts on clubs if I buy after a fitting?

Fitting

What are the cut-off times for next day delivery?

Is next day delivery available on all items?

Do you offer weekend delivery?

Where do you deliver to?

Which courier will deliver my order?

Can I collect my order in store?

How long will delivery take?

How much does shipping cost?

Shipping & Delivery

How do I track my order?

I haven’t received tracking information yet — what should I do?

My tracking link isn’t working.

My order says “delivered” but I haven’t received it.

My order is delayed — what should I do?

Can I cancel or change my order after placing it?

What is your returns window?

How do I start a return?

Are custom-built clubs returnable?

Do you refund the original delivery charge?

Who pays for return shipping?

Faulty or damaged item — what should I do?

How long will my refund take?

My order hasn’t arrived — when should I report it?

Can I get a refund for my custom fitting fee?

Orders & Returns

What payment methods do you accept?

Can I pay by invoice?

What is the minimum spend to use V12 0% finance?

How does V12 0% finance work?

Do you accept Klarna?

Can I split payment across multiple methods?

Do you price match other retailers?

Payments & Finance

Do you offer a first-order discount?

Are discounts available in-store or only online?

Can discounts be used on sale items?

Are discounts limited to one per transaction?

What are the WGC London member discounts?

How do I register my WGC membership so discounts apply online?

Discounts

How do gift cards work?

Can I use a gift card to pay for coaching?

Can gift cards be used in-store as well as online?

What happens if I return an item bought with a gift card?

How can I check my remaining gift card balance?

Do gift cards expire?

Can I use more than one gift card on the same order?

Can I combine a gift card with a discount code?

Can I buy a new gift card using an existing one?

Can I send a gift card directly to someone else?

What happens if I lose my gift card code?

Gift Cards

I can’t log into my account — what should I do?

How do I reset my password?

Do I need an account to place an order?

Where can I find your Terms & Conditions and Privacy Policy?

How do I contact customer service?

Can I subscribe to your newsletter?

General

My order arrived incomplete or items are missing.Updated 3 months ago