General
I can’t log into my account — what should I do?
First, double-check you’re using the same email address you registered with. If you’re sure the details are correct, try resetting your password. If you’re still unable to log in, start a chat with us and our team will help get you back in.
How do I reset my password?
On the login page, click “Forgot your password?” and enter your registered email address. You’ll receive an email with a secure link to create a new password. If the email doesn’t arrive within a few minutes, check your spam or junk folder.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account makes it easier to track your orders, manage returns.
Where can I find your Terms & Conditions and Privacy Policy?
You can find links to both at the bottom of every page on our website. These documents explain your rights, our responsibilities, and how we handle your data.
How do I contact customer service?
The quickest way to reach us is through the chat icon on our website. If no agents are available, you can still leave a message — it will create a ticket and we’ll reply to you by email as soon as possible.
Can I subscribe to your newsletter?
Yes! You can subscribe through the sign-up box at the bottom of our website. It’s the best way to hear about new products, special offers, and updates from PARZ.